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This program has been completed and is no longer receiving projects applications.

Quantifying Costs and Benefits of E-Government Applications?


See pictures of project site visit.

The survey instruments, targeting different respondents, and reports with the survey results are available for the following projects:

1. FRIENDS-On-line payment kiosks in Kerala

Download the report “Information Technology for Citizen-Government Interface.”

View questionnaires administered to particular respondents: Customers, Employees, Head of Department, Kudumbasree and Service Officers.

2. Gyandoot-Rural Internet kiosks in MP

Download the report On Gyandoot-Rural Internet kiosks in MP [PDF 153K]

View questionnaires administered to particular respondents: Citizens using Services, Citizens not using Services, Soochaks and Government Functionaries.

3. Computerization of Gujarat Check post

Download the report Computerized Interstate Check Posts of Gujarat State, India: A Cost Benefit Evaluation Study [PDF 196K]


4. On-line Issue of Land Records in Karnataka

Download the report Report Card on Service of Bhoomi Kiosks: An assessment of benefits by users of the computerized land records system in Karnataka[PDF 332K]

To view the whole questionnaire, please click HERE

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