This program has been completed and is no longer receiving projects applications.

Quantifying Costs and Benefits of E-Government Applications?


See pictures of project site visit.

The survey instruments, targeting different respondents, and reports with the survey results are available for the following projects:

1. FRIENDS-On-line payment kiosks in Kerala

Download the report “Information Technology for Citizen-Government Interface.”

• Part I
• Part II
• Part III

View questionnaires administered to particular respondents: Customers, Employees, Head of Department, Kudumbasree and Service Officers.

• Survey Among Targeted Customers
• Survey Among Employees of Participating Departments
• Discussion with the Heads of Participating Departments
• Survey Among Kudumbasree Employees at Friends
• Survey Among Service Officers of Friends

2. Gyandoot-Rural Internet kiosks in MP

Download the report On Gyandoot-Rural Internet kiosks in MP [PDF 153K]

View questionnaires administered to particular respondents: Citizens using Services, Citizens not using Services, Soochaks and Government Functionaries.

• Questionnaire for Citizens using Gyandoot Services
• Questionnaire for Citizens not using Gyandoot Services
• Questionnaire for Soochaks
• Questionnaire for Government Functionaries

3. Computerization of Gujarat Check post

Download the report “Computerized Interstate Check Posts of Gujarat State, India: A Cost Benefit Evaluation Study” [PDF 196K]

4. On-line Issue of Land Records in Karnataka

Download the report “Report Card on Service of Bhoomi Kiosks: An assessment of benefits by users of the computerized land records system in Karnataka” [PDF 332K]

To view the whole questionnaire, please click HERE